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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Standard shipping on all UK orders over £15 – FREE (EVRI)
Standard shipping on all UK orders under £15 – £1.99 (EVRI)
Pre-12 Noon Next working day delivery – £6.99 (DPD)
International Shipping – from £19.99 (UPS)

Which payment methods are accepted in the Online Shop?

PAYPAL, REVOLUT, BANK TRANSFER, PAYSAFECARD, CRYPTO

How long will delivery take?

Shipping times will vary between 3 and 10 working days dependent on location. This may be extended for remote locations. These will be shipped by UPS.

Standard shipping

All standard orders are shipped as soon as possible by our warehouse. Delivery times will vary dependent on location. Please allow 1-3 working days for delivery. Parcels may be delivered on any day, including weekends and Bank Holidays.

Pre-12 Noon next working day delivery

Orders placed by 3pm Monday – Thursday will be shipped for guaranteed delivery on the next working day by 12 noon.

Orders placed by 3pm Friday will be shipped for guaranteed delivery on Saturday (note this cannot be guaranteed before 12 noon)

Orders placed after 3pm Friday up to 10am Sunday will be shipped for guaranteed delivery by 12 noon on Monday

There are no collections or deliveries on public holidays for pre-12 next working day, so adjustments to the above schedules will apply

Please note the timed next day service is not available in Northern Ireland, the Channel Islands, the Isle of Man and Scotland

How secure is shopping in the Online Shop? Is my data protected?

In our online vape store, we provide 100% SECURITY and confidentiality

your information and data are 100% protected

Do I receive an invoice for my order?

Yes

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